Spinner

If you see we are only billing $11.48(for example) but is shows double in balance with a reduction, what if our billing has a balance-but not supposed to?
We count reductions as the payer taking money back from you. In this case they never paid this claim in the first place so the balance due is increasing. There are a couple of ways to handle this...
The billing code doesn’t show up on a superbill?
The billing code doesn’t show up on a superbill? You can add billing code by going on to Dashboard -> Clinical -> Forms. Click on the pencil and add the billing code in the box for...
I have a recoupment from an insurance and I cannot figure out how and where to do this?
I have a recoupment from an insurance and I cannot figure out how and where to do this? To enter a payor recoup, goto Billing > Money > Refunds. Enter the amount that you need to reimburse...
How to resubmit the corrected claim?
How to resubmit the corrected claim? Go to the billcase , click on magnifying glass of the claim that needs to be corrected. Make necessary corrections and click on the submit corrected claim...
What is needed in order for a user to see a calendar on their dashboard?
For each provider to have a calendar appear on their EMR-Bear desktop, a few things need to be recorded in their user record (dashboard>Human Resources>users) to indicate that they are a user...
I deleted a payment in EOB in error, How can this be fixed?
To fix this, Go to Billing -> EOB’s. Click on the view button(the magnifying glass) and then hit on the show billcases link. In the search the bill case you want to work on. And add whatever was...
we are getting denials that the diagnosis billed is incomplete. I don't see all the diagnosis on the claim file?
If you want to see all the diagnosis on the claim file then go to Billing -> Billing configuration and change the Send all client diagnoses on claim to yes. go to Billing Configuration > Send...
I am trying to enter a payment in EOB and it is showing an error that the amount is greater that due amount. Where can I check the amount due?
To check the total balance due in an EOB, click on Billing -> EOB’s. Click on the view button and hit show Billcases. This will pull up the total balance due.
How can I send 2 claims for the same person?
There are two ways to do this. 1) Go to Fee schedule and click on the fee schedule and hit the pencil sign on the proc code and check Allow overlap checkbox. This can be used for one particular...
I get an error on the superbill saying “There is no matching fee in fee schedule for billing level”. What should I do?
Why do I get an error on the superbill saying “There is no matching fee in fee schedule for billing level”. As the error says there is a mismatch between the billing level of the provider, the fee...
I am working on an EOB that downloaded secondary insurance payments. How do I get the EOB to balance out? I'm showing a negative amount.
I am working on an EOB that downloaded secondary insurance payments. How do I get the EOB to balance out? I'm showing a negative amount. To Even out the balance you go to billcase and click on...
I am going through the payor's in EMR Bear. If we do not have a contract with the insurance company, then should I state that we are out of network or just delete the entire insurance?
It depends on what you want. If you want to send the claim to the out of network insurance then you can check out of network checkbox. All it does is skips the credential check. If you don't want...
What would happen on Super bill if I hit Mark as Hidden? Will I be able to retrieve at a later date? Or maybe where would I look to retrieve?
Mark as Hidden hides the Superbill from the system, this is good for Superbills that you don’t want to bill such as those for Doe patients or those that you know will never be paid. Doing this will...
How do I delete the bill case?
Go to Dashboard Dashboard -> Billing -> Bill case. click on the sign to delete the bill case.
How do I update the rate that you charge for some of your services?
To make changes to your fee schedule: Click Billing > Fee Schedules. Identify the fee schedule that needs to be updated and click the Pencil Icon. For each fee that you need to adjust, click the...
Where do I add Medicare submission ID in EMR-Bear System?
You can enter your medicare submitter ID under Clinical > Locations > click the pencil > Medicare Transmission ID.
Our provider has not signed the therapy note, but I was able to convert to "billcase" and process for payment, and have gotten paid. Is there a way that I can move this back to superbill so that my provider can sign this note?
Once you convert the superbill to a bill case it gets locked. It's always good to convert the superbill to a billcase only after the superbill is signed. Once it's converted you cannot add a...
How can I delete a duplicate client?
Go to client's file -> Admin(tab) and click on hide client.
When I am first manually entering an EOB in the EOB Amounts screen, the total client responsibility for deductible is 200.52. Do I enter this amount in the deductible field or the client responsibility field?
The recommendation would be to add it to the deductible field. This won’t decrease the balance on the billcase, but this will show up as a deductible amount on any statement or on any report that's...
I am trying to add in a co-pay receiving from a secondary insurance policy and EMR isn’t letting me add it.
When you add a Copay from an EOB there must be a balance available in the CoPay amount on the EOB otherwise it has no way to balance the EOB. If you want to add a copay without having to provide a...
How do I add a billing provider’s information in EMR-Bear?
Go to user file-> credentials -> Billing provider. Then NPI numbers that will be required will be that of a billing providers. And check with your insurance to see if they require co...
I am having trouble billing the secondary insurance.
The amount paid, adjusted, deducted, denied, and client responsible for the secondary must be equal to the total amount billed. All transactions for the primary payor (with the exception of the...
I am finding for the past few days EMR Bear is logging me out automatically. I get a message “insufficient rights”
Are you opening additional tabs or windows? The browser wont share your session across tabs or windows unless you open them from one where you are logged in. Because of this, any time you hit the...
I cancelled the insurance by mistake, How do I undo that?
The superbill checks that the insurance policy must be valid for the date of service, you'll have to re-open the insurance and reinstate the insurance policy, go to the client file, insurance tab,...
How do I clean the superbill tab? Should I do mark as hidden or Do not bill?
If you do "mark as hidden" on a superbill it will hide the super bill as if the superbill never existed and on the other hand "Do not bill" will create a billcase with zero balance. So its totally...
How can I delete a write off payment?
To delete the write off payment. Click on the - red sign to delete. Once you delete it, it will again update the total balance.
How do I create a custom super bill?
You can make a super bill by going to Dashboard -> Billings -> Superbills -> New Superbill. Go through all the all fields and create one.
How do I change the date of service on the super bill?
You hit the edit button and change the date of service.
I clicked Do not bill by mistake in a superbill. What do I do?
Click on the magnifying glass icon. Click the pencil at the top to edit. Change the Mark as non-billable option to No. Click Update Bill Case.
F10.1 appears to be a non billable code. What should I do?
The diagnosis code with just 1 number after the decimal is not a billable diagnosis. This will not show up on the superbill. ( To edit the diagnosis go to diagnosis model in the client file and...
We discharged few of our clients and they are still showing up in the client tracking as if they are active.
To close a program when a discharge is done, you can go to the Dashboard -> Clinical -> Form. Click on the pencil on the program and check on completion close the program.
I got a error message saying " There is no matching fee in fee schedule Self Pay. For billing level: LMSW/LMHC Therapist."
Things to check: Is this the correct insurance policy? I see it is currently using the Self Pay policy. If not, either the biller can edit the superbill from the billing view and change the...
How do I change the name on the copay statement?
The system pulls whatever value you have entered under Billing > Config > Billing Configuration > Name. So if you change it there then you’ll see a different name appear on all your...
The date of service on the note shows wrong. How do I correct the date?
You can click the edit button and change the date of service. Or if you want the provider to adjust it and re-sign the document you can remove their signature contact the support. Provider can also...
Once the program is closed how do we make it active
Go to the client -> go to admin tab-> change the closing date to future and update.
How do you generate a billing statement?
There are two ways to generate a billing statement. 1) Go to client's file -> Accounts ( statement 2) Go to Billing -> Statement and create one
How do I change the claim from 1500 submission method to UB-04?
You can change it by clicking on the magnifying glass and then hitting the pencil next to the billcase and then changing the submission method to UB-04 from 1500.
How to bill for the group appointment if the group appointment was not created?
1) This can be done by hovering over Billing -> Fee schedule as shown in the images below. 2) This will take you to the fee schedule. Hit on the pencil to edit the fee schedule. 3) Clicking on...
How would I know who checked in or cancelled the client?
You can get the name of the person who checked in or cancelled the appointment by hovering your mouse over dashboard -> front desk. And then hover your mouse over the check-in time. You will see...
What is CSA shown next to the client?
If a patient has SED model (Seriously emotionally disturbed) then the csa will show up next to the client’s name. CSA stands for Core Service Agency and when a client meets criteria for being SED,...
How do I bill for a group appointment?
You can go to the fee schedule and hit the pencil on the code and check the " Allow overlap" checkbox . This will allow you create superbill for all the clients that was seen during that...
How to delete an encounter form after its been signed?
To delete an encounter form after its been signed, you may have to follow the following steps: 1) Unsign the form. 2) Go to the encounter history, click on the date. 3) Hit the red minus button to...
How to add a reminder service?
To add a reminder service, Go to the Reminder set up. And add informations. (Admin - Reminder service - client reminder. In contact under client's phone you can choose to if that client needs a...
How to upload a collateral?
There are 3 different ways to upload a document that has been created outside of EMR-Bear and scanned into your computer, depending on how encounter forms have been constructed in your system: 1)...
How to view All day calendar for all the all the providers?
To view the scheduled appointment calendar for all the provider, you can go to Dashboard -> Front Desk -> Appointments. Click on the All Day View. Clicking on it will pull up the...
If I do not see the insurance policy in the dropdown list then it must not be listed as one of the client’s current insurance policies.
To correct this: 1. Open the client file 2. Click the Ins Tab 3. Ensure that the policy is shown in the Current section. 4. If not, the policy may have expired or been canceled. 5. To restore an...
How can I view all the superbill for the same client for the same day?
For Superbills that find another Superbill for the same client on the same day you’ll notice that the header is now yellow (You may see the header turn yellow as you approach timely filing as...
How can I change clients location and make another location as the default location?
Edit the client and change the client default location first, then edit the enrollments and the change the enrollment location.
The code that should not show up for a provider with his billing level is showing up
Check for the fee schedule to see if there are any "No Distinction Code". To check the fee schedule, go to Billing -> Fee schedule -> Check on the fees to see if there is any " No distinction...
How can I hide a client?
go to dashboard -> client file -> Admin(and click on hide client) and this will ask you link it to a client profile. You can enter clients ID to link it.
How can I give permission for a user to access TFC families?
You can give role to that particular user by going to the program that has TFC and Adding them as a Program Liaison. You can edit a program by going to Dashboard -> Clinical ->...