Frequently Asked Questions
How do I edit a signed note?
1) For minor omissions or errors, the user can return to a note that has been completed and signed and make an addendum that will have its own time, date and author stamp:
2) Since an addendum...
How do I set-up the Stripe function in EMR-Bear?
For an agency to use the Stripe function the agency will need to enter the keys provided by the Stripe company. To do this:
Go to the "Admin" section of the EMR-Bear dashboard.
Click on the...
How do I setup the Topaz signature feature?
The manual for Topaz installation can be accessed here:
Topaz Installation Guide
The steps listed in the Topaz manual MUST be followed in the order they are listed in the manual. Once the steps...
A provider left the practice. What can I do about their pending signature requests?
When a Provider with pending signature requests leaves an agency, the agency has the ability to switch the required signature from the inactive provider to an active provider at the agency.
The...
I switched to a different user and got logged out.
I switched to a different user and got logged out. Can I not view two users at the same time?
You can open as many windows/tabs as you want, but you must open them from an existing session in...
My calendar is not showing/disappeared
When a user is assigned as a provider, they have access to their calendar schedule on the left side of their EMR-Bear profile for ease of use.
If the calendar is missing or disappears from a...
Duplicate Notes
Verify if the note needs to be completed, was a cancelation or a no show
How to Set Up a User With Rx Prescribing Permissions
How to Set Up Prescribing With Rx
First, switch the Rx function to "live:" (Performed by User with Admin Privileges)
Go to EMR- Bear dashboard
Go to the Admin section/box
Click on the Config...
How to Prescribe as an Active Rx User
How to Prescribe as an Active Rx User
To Note:
All roles, except for the Non-Clinical role, can see the Rx tab
If a provider has prevous prescriptions in RxNT for a client, the provider can...
How do I hide a duplicate client profile?
To hide a duplicate client profile, the user must go to the duplicate client's e-chart, click on the admin tab, and scroll down towards the bottom of the admin tab to locate the blue "Hide Client"...
How do I hide a client from only a few users?
To hide a client from a relatively small number of users, the "special restrictions" option works best. This feature is discussed here. Scroll down until you find the Special Restrictions section....
How do I hide a client from all users except a select few?
To hide a client from a majority of users in a practice except for a specified few, the "special assignments" option works best. This feature is discussed here. Scroll down until you find the...
How do I clear cache in Chrome?
In the event that a user needs to clear their cache in chrome:
"Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing....
Consent to Receive SMS/Call Communication
Due to recent changes to the 10-digit phone number regulations, we have instituted a toll-free line for EMR-Bear SMS/Call features.
Patient consent to receive SMS communication is documented at...