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How do I edit a signed note?
1) For minor omissions or errors, the user can return to a note that has been completed and signed and make an addendum that will have its own time, date and author stamp: 2) Since an addendum...
My calendar is not showing/disappeared
When a user is assigned as a provider, they have access to their calendar schedule on the left side of their EMR-Bear profile for ease of use. If the calendar is missing or disappears from a...
How do I setup the Topaz signature feature?
The manual for Topaz installation can be accessed here: Topaz Installation Guide The steps listed in the Topaz manual MUST be followed in the order they are listed in the manual. Once the steps...
A provider left the practice. What can I do about their pending signature requests?
When a Provider with pending signature requests leaves an agency, the agency has the ability to switch the required signature from the inactive provider to an active provider at the agency. The...
Duplicate Notes
Verify if the note needs to be completed, was a cancelation or a no show
I switched to a different user and got logged out.
I switched to a different user and got logged out. Can I not view two users at the same time? You can open as many windows/tabs as you want, but you must open them from an existing session in...
How do I hide a duplicate client profile?
To hide a duplicate client profile, the user must go to the duplicate client's e-chart, click on the admin tab, and scroll down towards the bottom of the admin tab to locate the blue "Hide Client"...
How do I hide a client from only a few users?
To hide a client from a relatively small number of users, the "special restrictions" option works best. This feature is discussed here. Scroll down until you find the Special Restrictions section....
How do I hide a client from all users except a select few?
To hide a client from a majority of users in a practice except for a specified few, the "special assignments" option works best. This feature is discussed here. Scroll down until you find the...
How do I clear cache in Chrome?
In the event that a user needs to clear their cache in chrome: "Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing....